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Signed in as:
filler@godaddy.com
Last Updated: 29/10/2024
These Terms and Conditions ("Terms") govern your use of our website, www.ntrlight.com (the "Site"), and any purchases you make from us. By accessing or using our Site, you agree to comply with these Terms. If you do not agree, please refrain from using our Site.
USE OF THE SITE
By using our Site, you represent that:
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect a violation of these Terms.
PRODUCTS AND ORDERS
We make every effort to display accurate information about our products, including descriptions, images, and prices. However, we do not guarantee that product details are entirely accurate, current, or free from error. Slight variations may occur due to display settings or updates in design.
Prices are subject to change without notice. All prices are inclusive of VAT (if applicable) but do not include shipping costs, which will be calculated at checkout. We reserve the right to limit the quantity of items purchased and may refuse orders based on availability or at our discretion.
Upon placing an order, you will receive an email confirmation. However, this does not signify acceptance of your order. We reserve the right to decline your order after sending the confirmation.
We accept payments through various secure methods, as outlined at checkout. By providing payment information, you represent and warrant that you are authorised to use the chosen payment method.
Shipping and Returns
Orders are processed and shipped according to the times outlined on our Site. We aim to meet estimated delivery dates; however, we are not liable for delays outside our control.
We accept returns under our Return Policy, available on our Site. Refunds are provided only if the item meets our return conditions, and certain products may be non-returnable.
Intellectual Property
All content on our Site, including text, images, graphics, and logos, is the property of Ntrlight and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, or distribute any content from our Site without our express written permission.
Privacy
Your privacy is important to us. Our Privacy Policy, which explains how we collect and use your data, is available on our Site and incorporated by reference into these Terms.
Limitation of Liability
To the maximum extent permitted by law, Ntrlight shall not be liable for any damages arising from your use of, or inability to use, our Site or products, including lost profits, loss of data, or indirect, incidental, or consequential damages. Our total liability to you for any claim shall not exceed the amount paid for the product giving rise to the claim.
Disclaimers
Our Site and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. While we strive for accuracy, we do not guarantee the Site or products will be error-free or uninterrupted.
Indemnification
You agree to indemnify and hold Ntrlight harmless from any claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising from your violation of these Terms or misuse of our Site.
Changes to Terms and Conditions
We may update these Terms from time to time. The most current version will be posted on our Site, and it is your responsibility to review these Terms regularly. Continued use of the Site following changes constitutes your acceptance of the updated Terms.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be resolved in the courts of England and Wales.
Contact Information
For questions or concerns regarding these Terms, please contact us at:
Email: clientservices@ntrlight.com
Postal Address: 85 Great Portland Street, London W1W 7LT
Tel: +442034793276
Thank you for choosing Ntrlight. We appreciate your business and are committed to providing you with high-quality products and a seamless shopping experience.
Effective Date: 29/10/2024
At Ntrlight, we aim to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help. Please review our Return and Refund Policy to understand your options.
Return Eligibility
To be eligible for a return, items must:
Return Process
To initiate a return:
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Policy
Once we receive your returned item(s), we will:
Please note: Original shipping costs are non-refundable, and a restocking fee may apply if items are not returned in their original condition.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the replacement.
Non-Returnable Items
Certain items are not eligible for return, including:
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at clientservices@ntrlight.com with your order number and a description (including photos if possible) of the damage. We will arrange for a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within the specified period:
Thank you for shopping with Ntrlight. We are dedicated to ensuring your satisfaction and appreciate your understanding of our return and refund policies. If you have any questions, please reach out to us—we’re here to help.