Privacy Policy

Effective Date: 29/10/2024

Ntrlight ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, www.ntrlight.com (the "Site"). Please read this policy carefully. By using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following data from you to improve our services and provide you with a seamless shopping experience. The types of information we may collect include:

- Personal Data

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Information required for account setup, such as username and password.
• Transaction Information: Payment information, purchase history, and order details.

- Technical Data

• Browsing Data: IP address, browser type, operating system, device information, and access times.
• Cookes and Similar Technologies: Information collected through cookies, web beacons, and tracking technologies (see section 7 for more details).

Lawful Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To process your orders and deliver our products and services.
• Legitimate Interests: For purposes such as improving our Site, understanding user preferences, and communicating with you.
• Consent: For sending promotional communications, which you can opt out of at any time.
• Legal Obligation: To comply with applicable laws, regulations, or court orders.

How We Use Your Information

We use your information to provide, enhance, and personalise our services. Specifically, we may use your information for the following purposes:

• Processing Orders: To process, fulfil, and ship your orders.
• Customer Support: To respond to your inquiries, requests, or issues.
• Marketing and Communications: To send you promotional content, marketing emails, and updates about our products. You may opt-out at any time.
• Personalisation: To tailor the Site’s content and recommendations to your interests.
• Analytics and Performance: To monitor and improve our site's performance, functionality and user experience.
• Security: To protect against unauthorised access, fraud, and other threats to your information and our systems.

How We Share Your Information

We respect your privacy and only share your information as necessary and as disclosed in this Privacy Policy:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, email marketing, and data analysis.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests from public authorities.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

International Data Transfers

Where we transfer personal data outside the UK, we ensure adequate protection by using appropriate safeguards, such as standard contractual clauses, as required under UK GDPR.

Your Choices and Rights

You have the following rights concerning your personal data:

• Access and Update: To access, update, or delete your personal information by logging into your account or contacting us.
• Marketing Communications: To opt out of receiving promotional emails by clicking the unsubscribe link in our emails or contacting us directly.
• Erasure: To request deletion of your data when it is no longer necessary.
• Restriction of Processing: To limit our use of your data under certain conditions.
• Data Portability: To receive a copy of your data in a structured format.
• Objection: To object to processing based on legitimate interests.
• Withdraw Consent: To withdraw your consent for direct marketing at any time.

To exercise these rights, please contact us at support@ntrlight.com, +442034793276

Security of Your Data

We take reasonable steps to protect your data from unauthorised access, use, or disclosure. However, please remember that no data transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience, analyse trends, and personalise content. You may choose to disable cookies through your browser settings, but this may impact your experience on our Site.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect or solicit information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

Changes to This Privacy Policy

We may periodically update this Privacy Policy. Any changes will be posted on this page with an updated effective date.. We encourage you to review this Privacy Policy regularly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: support@ntrlight.com
Postal Address: 85 Great Portland Street, London W1W 7LT

Phone: +442034793276

By using our Site, you acknowledge that you have read and understood this Privacy Policy..